Gen Mobile's GSM network is available for activation on PrepaidiQ and Total Reup dealer portal. Gen Mobile's CDMA network is available for activation in PrepaidiQ and Total Reup. For all other dealer portals, please contact the TSP directly to activate Gen Mobile. If you have any issues signing up to activate Gen Mobile, please call our dealer support line or email us at [email protected] so we can help expedite your request.

GSM NETWORK COMPATIBLE PHONES AND DATA DEVICES 1

‍Most unlocked 4G LTE GSM network phones or data devices
Unlocked AT&T, T-Mobile, Metro, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
Most phones with SIM cards

SPRINT NETWORK COMPATIBLE PHONESSprint/Virgin/Boost Phones: All are compatible if they are not lost/stolen and provided that they have been paid off. In addition, they must have been on their original service for 12 months or must have been first activated more than 15 months ago. The existing SIM for these phones can be used, or you can check for a replacement SIM Kit (A, B, or C) on Gen Mobile’s Bring Your Own Phone list. See Q4 to find the SIM Card part number specific for your phone, if it is not listed on Gen Mobile’s Bring Your Own Phone list. Keep in mind that 3G phones do not require a SIM.Other Carrier Phones (U.S. Carriers): Many Verizon and universal phones, including from brands such as Apple, Samsung, Motorola, LG, and Google, are compatible with Gen Mobile. See the Gen Mobile’s Bring Your Own Phone list for compatible phones and the applicable SIM Kit (A, B, or C). See Q4 to find the SIM Card part number specific for your phone, if it is not listed on Gen Mobile’s Bring Your Own Phone list. Keep in mind that only phones manufactured for the USA or designed to be sold within the USA will work on the Gen Mobile network.Note: Many 3G Sprint/Virgin/Boost phones require manual MSL/MDN/MSID programming as described in Q10. For these phones, talk and text will work but data (including multimedia/group messaging) will not function.1 Data plans (for data devices such as hotspots and tablets) are only available for activation on the SoftPayPlus portal at this time.

Your GSM phone is compatible if it is listed below. However, you must check with your current carrier to make sure your phone is unlocked, free from contract, and paid off before bringing it to Gen Mobile.Most unlocked 4G LTE GSM-network phones or data devices 1Unlocked AT&T, T-Mobile, Metro, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devicesMost phones with SIM cards

Yes. Even if a phone is paid off, it may not have been automatically unlocked by the original carrier. To unlock a phone, the customer can call their original carrier to request that the phone be unlocked. It may take up to 48 hours before the phone is unlocked and ready to be activated on Gen Mobile.

GSM NETWORKYou must have a Gen Mobile GSM SIM card to activate on our GSM network. This SIM card bears the Gen Mobile GSM logo on it and works in all 4G LTE compatible phones. To purchase Gen Mobile's GSM SIM cards, click here. SPRINT NETWORKTo find the SIM card part number specific for your phone, select your Make, Model, and Carrier and hit the “search” button. The site will display the Gen Mobile SIM kit or SIM part number that is compatible with your phone.

Gen Mobile offers coverage on two of America's largest nationwide 5G/4G LTE cellular networks.Our GSM network runs on one of America's largest and most reliable networks. Click here to check coverage on our GSM network.Our CDMA network runs on the Nationwide Sprint® Network. Click here to check your coverage on the Sprint® Network.You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

Customers can make payments with cash or a credit/debit card at an authorized retailer; or with a credit/debit card or PIN by calling *611 from a Gen Mobile phone; or by using Gen Mobile Care.